Last Updated: June 22, 2026
Introduction. This Privacy Policy describes how JABEJEJO LLC d/b/a Southern Comfort Mechanical
(“Southern Comfort Mechanical,” “Company,” “we,” “us,” or “our”) collects, uses, stores, discloses,
and protects information when you access or use our website located at www.scmdfwair.com, together
with any related content, communications, forms, chat functionality, scheduling tools, financing links, and
services made available through the website (collectively, the “Site”). The Site is intended primarily for
individuals located in Texas and the Dallas-Fort Worth metropolitan area.
This Privacy Policy applies to information collected through the Site, through electronic communications
between you and us, and through service providers acting on our behalf. It does not apply to information
collected offline or by third parties that are not acting on our behalf, even if linked from the Site.
By accessing or using the Site, you consent to the collection, use, and disclosure of information as
described in this Privacy Policy, expressly including the use of cookies and similar technologies as
described herein.
Eligibility; Children's Privacy. The Site is intended for individuals who are at least eighteen (18) years
old. The Site is not directed toward children under thirteen (13), and we do not knowingly collect
personal information from children under thirteen (13). If we learn that personal information has been
collected from a child under thirteen (13) without appropriate authorization, we will take reasonable steps
to delete such information. If you believe a child has provided personal information through the Site,
please contact us using the information provided below.
Information We Collect. Depending on how you interact with the Site, we may collect:
(a) Contact information, including your name, address, service address, email address,
telephone number, and other contact details;
(b) Service information, including information regarding HVAC systems, plumbing systems,
service requests, maintenance history, warranties, memberships, estimates, proposals, invoices,
and related records;
(c) Communications information, including information submitted through contact forms,
appointment requests, chat functionality, text messages, emails, customer service inquiries, and
other communications;
(d) Payment information necessary to process transactions;
(e) Financing-related information submitted through third-party financing providers;
(f) Marketing and promotional information, including information submitted in connection
with contests, surveys, promotions, giveaways, voting campaigns, or similar activities;
(g) Customer feedback, reviews, survey responses, and satisfaction information; and
(h) Device, browser, cookie, analytics, and usage information.
Please do not submit Social Security numbers, driver's license numbers, banking information, payment
card information, tax information, health information, or other sensitive personal information through
contact forms, chat features, or general email communications. We do not seek or intentionally collect
Social Security numbers, driver's license numbers, financial account information, payment card information,
or other sensitive information through the Site except where necessary to complete a
transaction or where such information is collected directly by a third-party service provider.
How We Collect Information. We collect information:
(a) Directly from you when you complete forms, request service, schedule appointments,
communicate with us, submit reviews, participate in promotions, apply for financing, or
otherwise interact with the Site;
(b) Automatically through cookies, pixels, analytics tools, server logs, browser technologies, and
similar technologies; and
(c) From third-party service providers that assist us in operating our business and providing services.
In addition to the foregoing, Southern Comfort Mechanical may utilize artificial intelligence ("AI"),
automated communication tools, virtual assistants, voice agents, chatbots, and similar technologies to
assist with appointment scheduling, customer communications, lead qualification, dispatching, customer
support, call routing, marketing activities, operational efficiencies, and related business functions.
Information provided during interactions with such tools may be collected, processed, stored, and used in
accordance with this Privacy Policy.
Cookies, Analytics, and Similar Technologies. We and our service providers may use cookies, pixels, web
beacons, analytics tools, and similar technologies to:
(a) Understand how visitors use the Site;
(b) Improve Site performance and functionality;
(c) Customize user experiences;
(d) Measure marketing effectiveness;
(e) Conduct remarketing and targeted advertising activities; and
(f) Improve our products and services.
We may utilize Google Analytics, Google Ads, Facebook/Meta advertising services, AdRoll, and similar
marketing and analytics providers. You may be able to disable cookies through your browser settings;
however, certain portions of the Site may not function properly if cookies are disabled.
How We Use Information. We may use information we collect to:
(a) Respond to inquiries and service requests;
(b) Schedule appointments and dispatch technicians;
(c) Provide estimates, proposals, invoices, warranties, memberships, and related services;
(d) Communicate with customers regarding appointments, service updates, maintenance reminders,
renewals, and customer support matters;
(e) Process transactions and facilitate payments;
(f) Facilitate financing requests through third-party providers;
(g) Send review requests, customer satisfaction surveys, and feedback requests;
(h) Conduct promotions, contests, surveys, and marketing campaigns;
(i) Improve our services, website functionality, and customer experience;
(j) Detect fraud, prevent misuse, and protect our business;
(k) Comply with legal obligations; and
(l) Carry out any purpose disclosed at the time information is collected.
Text Messages, Email Communications, and Marketing. By providing your contact information, you
consent to receive communications from Southern Comfort Mechanical by telephone, text message,
email, and other electronic means regarding:
(a) Appointment scheduling and confirmations;
(b) Dispatch notifications;
(c) Service reminders;
(d) Maintenance reminders;
(e) Membership renewals;
(f) Estimates and proposals;
(g) Customer support matters;
(h) Review requests; and
(i) Marketing communications where permitted by law.
Message frequency may vary. Message and data rates may apply. You may opt out of marketing text
messages by replying STOP. You may opt out of marketing emails by using the unsubscribe link
contained within such communications. Opting out of marketing communications will not prevent us
from sending transactional, operational, or service-related communications. Consent to receive marketing
text messages is not a condition of purchasing any goods or services from Southern Comfort Mechanical
Financing Applications. The Site may provide access to financing opportunities through third-party
financing providers, including Service Finance Company, LLC, Wells Fargo, and other financing
providers. Financing applications are completed through third-party systems controlled by those
providers. Southern Comfort Mechanical does not control those systems and generally does not receive,
store, or maintain the sensitive financial information entered into financing portals. Any financing
information submitted through those portals is subject to the applicable lender's privacy policy and terms.
Payments. Online payment processing may be facilitated through ServiceTitan or other third-party
payment processors. Payment card information is processed and stored by those providers in accordance
with applicable payment card industry standards and their respective privacy practices. In certain
circumstances, customers may elect to maintain payment information on file through authorized third-
party payment processors for recurring membership services, automatic payments, or future transactions.
Southern Comfort Mechanical does not independently store payment card information except as made
available through secure third-party payment processing platforms.
How Information May Be Shared. We may disclose information:
(a) To service providers, contractors, and vendors that help us operate our business;
(b) To ServiceTitan and other providers that facilitate scheduling, dispatching, communications,
invoicing, payment processing, customer management, and related business functions;
(c) To financing providers in connection with financing requests initiated by you;
(d) To marketing, analytics, and advertising providers;
(e) To professional advisors, insurers, auditors, and legal counsel;
(f) In connection with a merger, acquisition, recapitalization, restructuring, sale of assets, financing
transaction, or similar corporate transaction;
(g) To comply with legal obligations, court orders, subpoenas, or governmental requests;
(h) To protect our rights, property, safety, customers, employees, or the public; and
(i) With your consent or at your direction.
Southern Comfort Mechanical does not sell, rent, lease, or exchange personal information to third parties
for monetary consideration.
Electronic Communications. We may provide notices, disclosures, updates, invoices, proposals, estimates,
reminders, and other communications electronically through email, text message, website postings, or
other electronic means. By using the Site, you consent to receiving electronic communications from us.
Data Retention. We retain information for as long as reasonably necessary to:
(a) Provide services;
(b) Maintain customer records;
(c) Comply with legal obligations;
(d) Resolve disputes;
(e) Enforce agreements;
(f) Protect our legitimate business interests; and
(g) Carry out the purposes described in this Privacy Policy.
Retention periods may vary depending upon the nature of the information and applicable legal
requirements.
Data Security. We utilize commercially reasonable administrative, technical, and organizational
safeguards designed to protect personal information. No system can be guaranteed completely secure.
Accordingly, while we strive to protect information, we cannot guarantee absolute security. In the event
Southern Comfort Mechanical becomes aware of unauthorized access to personal information maintained
by us, we will comply with applicable notification requirements under Texas law.
Your Choices and Rights. Subject to applicable law, you may request access to, correction of, or deletion
of certain personal information we maintain about you. You may also request updates to communication
preferences or marketing preferences by contacting us. We may require verification of identity before
responding to certain requests.
Third-Party Services and Links. The Site may contain links to third-party websites, financing providers,
social media platforms, review services, payment processors, and other third-party services. This Privacy
Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-
party services you choose to use. We may utilize third-party review and reputation-management providers
to distribute review requests and collect customer feedback.
State Privacy Disclosures. Residents of certain states may have privacy rights under applicable state
privacy laws, including rights relating to access, correction, deletion, portability, and certain limitations
on data processing. We will respond to verified privacy requests in accordance with applicable law. We do
not knowingly sell personal information or share personal information for cross-context behavioral
advertising in a manner requiring opt-out rights unless specifically disclosed at the time such processing
occurs.
California Privacy Rights. California residents may have rights under the California Consumer Privacy
Act, as amended (“CCPA”), including rights to request access to personal information, request deletion of
personal information, request correction of inaccurate information, and exercise other rights provided by
applicable law. To exercise privacy rights, please contact us using the contact information provided below.
Changes to This Privacy Policy. We may update this Privacy Policy from time to time. Any updates will
be posted on the Site together with a revised “Last Updated” date. Your continued use of the Site
following the posting of updates constitutes acceptance of the revised Privacy Policy.
Contact Information
JABEJEJO LLC d/b/a Southern Comfort Mechanical
174 Lake Park Road
Lewisville, Texas 75057
Phone: (972) 420-1700
Website: www.scmdfwair.com
Email: Service@SCMdfwair.com
