Southern Comfort Mechanical understands your concerns about privacy and security when using the Internet, and we are committed to protecting the privacy of our valued clients.
This policy covers online activates with Southern Comfort Mechanical during the use of www.scmdfwair.com and online service
What information is collected
Where browsing the internet site there are several third-party applications that collect information to enable marketing activities and notifications.
When a form is completed, a text message is sent or a web chat is engaged – your name, address, phone number, email and a description of the service required are typically collected.
Application for financing – application details are entered into a lender’s portal.
Online proposals and estimates – signatures are collected for approval.
How does Southern Comfort Mechanical use the information?
Information collected via forms or interaction is utilized to schedule and perform services at your location as well as send booking confirmation via email and text, send dispatch notifications, send completed forms, proposals, and invoices.
In the case of a form to enter a vote the contact details are used to contact the winner, or in the case of the Share the Air campaign, it is used to confirm there is one vote per person.
Electronic signatures collected via online links are to approve proposal/ work to be completed.
Phone numbers/ email are used to contact you to schedule membership services i.e. spring or fall maintenance visits, reminders on renewal.
After a scheduled visit you will receive a review request via text or email – reviews are important for feedback and allowing us to keep a pulse on client satisfaction and areas of opportunity.
You may have any of the information updated by contacting us and updating information and or a communication preference.
We may utilize email marketing and ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent. You may withdraw your consent at any time by clicking on an unsubscribe link that is offered at the bottom of every marketing email we send.
Third party service providers
Our credit card processing is hosted and managed by Service Titan Inc. They provide us with the online payment platform that allows us to sell our products and services to you.
If you choose a credit card to complete your purchase, then Service Titan INC payment Gateway your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only if is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our team and its service providers.
Financing option forms are completed in either Wells Fargo or Service Finance links. The application and processing are hosted and managed by them. The sites are covered by a separate policy. Southern Comfort Mechanical does not see or retain any of the personal information entered.
Https:/www.scmdfwair.com utilizes cookies to create a more customized experience for our users and customers. For example, the use of tracking pixels (i.e. Google Analytics) is to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. Remarketing pixels from Facebook and Google is used to aid in customized, targeted follow up advertising. AdRoll is utilized for this activity and its policy can be accessed at https://www.nextroll.com/privacy
We utilize a pop-up giving visitors the ability to opt into our Subscribers list which from time to time we will send you notifications (i.e. blog posts, YouTube videos, reports/whitepapers, etc.), and special events. There is the ability to opt-out when you receive a notification.
We use AdRoll as well as Facebook for remarketing services. You can opt-out at http://optout.aboutads.info/
Opt-out from email marketing by hitting unsubscribe at the bottom of the email
Push notifications –If selected to receive and later want to be removed, select opt-out from a notification.
Southern Comfort Mechanical does not sell, rent or exchange any information collected via the internet. Southern Comfort Mechanical keeps all collected information confidential. We have implemented security policies and technical measures to protect your personal data from improper use or unauthorized access.
Changes to Policy
Questions and contact information
If you would like to: correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Steve Stewart at 972-420-1700